Driving improvement and achieving the required quality and safety standards cannot be done on your own. Sustained long lasting improvement needs the help and input of colleagues within your own team and within other departments.
This course gives you the tools and techniques and the underpinning knowledge, to enable you to communicate with others effectively, in your style, to get the right results every day.
Good communication skills will achieve “buy in” and understanding, giving a result that “sticks” so you will be able to move onto the next challenge.
This course uses examples and case studies from the food industry, from the trainer’s experience at the sharp end on the factory floor and in working with our most demanding customers in all departments.
Who should attend?
This course is suitable for managers who have responsibility to achieve improvements in food safety, food hygiene and quality, who manage and work with others.
Practical workshops with examples in a safe, confidential space, backed up by the theory and underpinning knowledge you need to gain confidence and improve and build on your communication skills. Topics include: Understanding your own communication style and preferences. Recognising the preferences of colleagues. How do we prefer to give and receive information. Preparation before communicating. Active communication – listening, hearing and understanding verbal and written approaches, plus body language. Equality and diversity within communication. Giving and receiving feedback. Checking in – has your message been received – did you receive the right message?
£145 + VAT (Members), £195 + VAT (Non-members), per delegate
Registration is 9.00am, course starts at 9.30 and finish time 4.30pm
SOFHT Training Room, The Granary, Middleton House Farm, Tamworth Road, Middleton, Staffs, B78 2BD